PAYMENT & SHIPPING

 
How To Place An Order?
 
New Customer
  1. Click the ADD TO BAG button for the item you wish to purchase. Your shopping bag will display all the items you have selected.
  2. You may continue shopping to add more items to your shopping bag, if you wish.
  3. Click to remove an item or EMPTY BAG to remove all the items selected, if you wish.
  4. Once you are satisfied, click CHECKOUT to confirm the order.
  5. You will be redirected to the account registration page. Please ensure your shipping address is correct, with someone to acknowledge receipt of the parcel delivered. You may also use your office address, if you wish. Registration is once only and you just need to login to your account via MEMBER LOGIN section the next time.
  6. Review your order, billing and shipping addresses, payment method and special instructions (if any). Click PAY NOW to proceed with payment. Your order will be processed only after we received your payment.
Existing Customer
  1. Login to your account via MEMBER LOGIN section. Please ensure to update your profile details (via My Profile) as it will be used as your default Billing Information.
  2. You may view your orders (via My Orders), if you wish.
  3. Proceed to add item to your shopping bag as guided above.
  4. You may also add item to your shopping bag without logging in and once you click CHECKOUT, you will be prompted to login to access your account details.
If you encounter any problems, please Contact Us.
 
 
Payment Methods
  • Credit card via PayPal secure online payment.
  • Local bank transfer (within Malaysia only).
  • Foreign telegraphic transfer. All banking transaction costs will be borne by the customer. Please instruct your bank accordingly, for us to receive the nett payment.
If you do not currently have a PayPal account, you will be redirected to a secure PayPal page during the check out process where you can enter your credit card information. Once you are done, you will have the option to save your credit card details with PayPal by creating a PayPal account.
 
 
Shipping Methods
We ship worldwide via professional and reliable courier services. Shipments will be picked up and delivered on the following business day (Monday through Friday). Tracking number will be attached together with your receipt.
 
 
For local shipping (within Malaysia only), we are using GDex with Enhanced Liability Coverage (ELC) courier service. Please allow 1-2 working days for delivery upon receiving our dispatch notification e-mail.
 
 
For international shipping, we are using FedEx International Priority (IP) courier service. Please allow 4-5 working days for delivery upon receiving our dispatch notification e-mail.
 
 
Shipping Rates
Actual shipping costs will be calculated during the check out process. Shipping charges will vary based on weight, shipping origin and destination.
 
Major Destinations Rates (USD)
Zone A: Singapore POA
Zone B: China (South), Hong Kong & Taiwan POA
Zone C: Australia, China (excluding China South) & Indonesia POA
Zone D: US (Western Region) POA
Zone E: Canada, Puerto Rico & US (rest of country) POA
Zone F: Israel, Mexico & UK POA
Zone G: Brazil, Russia & UAE POA
Zone H: Cameroon, Kenya & South Africa POA
Zone I: Japan POA
Within Malaysia (for orders above USD50) Free Shipping
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Please note that shipping rates are subject to change from time to time. We are committed to give you the best rates possible.
 
For further inquiries, please Contact Us.