FAQ

 
Why are your prices so low?
Being an online store, we strive to deliver a superior and all encompassing customer experience to meet your esteem requirements at all times. Inexpensive price tag on excellently crafted quality products is our only mission.
 
 
Does your jewelry come in a box?
All our jewelry comes in a nicely enclosed box (made of specially chosen high-quality materials) which can readily be used as a gift.
 
 
 
Can I make a telephone order?
Telephone order is currently unavailable. Please place your order online. Kindly refer to our Payment & Shipping for step-by-step instructions.
 
 
Can I place an order without a credit card?
You can pay either via a local bank transfer (within Malaysia only) or foreign telegraphic transfer. Kindly refer to our Payment & Shipping.
 
 
How come your products displayed in USD currency?
We do international business, therefore USD being the default currency used. You may toggle the currency via currency selector tool, it is easy.
 
 
Do you offer engraving service?
Engraving service is currently unavailable.
 
 
How can I trust you with my money?
All orders are processed with extensive care to meet our customers’ needs. We appreciate the importance of your purchase and we are here to make your online shopping experience an easy and satisfying one. Should you have any dissatisfaction with your order in any case, please Contact Us.
 
 
Can I have the product shipped as a gift?
Yes, all items as readily packed as gifts.
 
 
What happens if an item is damaged during shipment?
Please Contact Us immediately upon receipt of the goods and send us a photo of the damaged item with description of the damage and received date. We will review the item and contact you thereafter. Replacement of items will be duly considered.
 
 
Is it secure to shop at your site?
Absolutely. Kindly refer to our Privacy Policy.
 
 
How can I check the status of my order?
You can login to your account and check the status of your order under the order history. We will e-mail you the tracking information once your order is shipped.
 
 
If you need further assistance, please Contact Us and we will be glad to answer you within 24 hours.